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Elements and Performance Criteria

1. Plan and prepare for work
   • Access, interpret and apply amenities documentation and ensure the work activity is compliant
   • Obtain, interpret, clarify and confirm work requirements before proceeding
   • Obtain and prepare materials and resources
2. Provide amenities services
   • Establish and monitor a safe work environment
   • Administer service contracts
   • Clean and maintain amenities
   • Maintain amenities equipment and cleaning accessories
   • Maintain security of amenities, equipment and accessories correctly
   • Dispose of hazardous and environmentally sensitive materials
   • Maintain written records for amenities cleaning problems, materials and cleaning resource usage

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant documentation, policies and procedures

demonstrates completion of maintaining amenities that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

planning maintenance and servicing schedules

accesses, interpreting, applying technical information for using cleaning equipment and resources

selecting wearing and caring for personal protective equipment

using cleaning equipment, resources and cleaning tools to appropriately clean and maintain amenities

correctly disposing of environmentally sensitive materials and waste

maintaining and performing minor repairs on cleaning equipment

maintaining written amenities maintenance records

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Knowledge Evidence

The candidate must demonstrate knowledge of maintaining amenities through:

adhering to site policy, procedure and licensing requirements for amenities maintenance

complying with worksite operating procedures

locating and applying worksite site chemical substance information system

determining amenities equipment characteristics, uses and limitations

complying with manufacturer and site equipment maintenance systems

stock control procedures related to the amenities operations

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